FAQ

Frequently Asked Questions (FAQ)

Everything you need to know before you shop

We've answered the most common questions to help make your shopping experience with MOVEONIC simple, transparent, and worry-free.

Orders

How do I place an order?

Simply browse our collections, select your preferred size and color, add the item to your cart, and proceed to our secure checkout.

Can I change or cancel my order after placing it?

Yes, as long as your order has not been processed or shipped. Please contact our Customer Support as soon as possible. Once an order has been dispatched, it can no longer be modified or canceled.

How do I know if my order was successful?

After completing your purchase, you'll receive an order confirmation email with your order details. If you don't receive it within a few minutes, please check your spam or junk folder.

Shipping & Delivery

Where do you ship?

We currently ship to the United Kingdom, Europe, and selected international destinations.

How long does shipping take?

  • Order Processing: 1–3 business days
  • Estimated Delivery: 5–15 business days

Delivery times may vary depending on your location and customs procedures.

Will I receive a tracking number?

Yes. Every order includes a tracking number, which will be sent to your email once your order has been shipped.

My tracking hasn't updated. What should I do?

Tracking information may take 24–72 hours to appear after your order is dispatched. If there has been no update after several days, please contact our support team.

Returns & Refunds

Can I return my order?

Yes. You may request a return within 14 days of receiving your order, provided the item is unused, in its original condition, and includes all original tags.

How do I request a return?

Contact our Customer Support with your order number, and we'll guide you through the return process.

When will I receive my refund?

Once your returned item has been inspected and approved, refunds are issued to your original payment method within 5–10 business days.

Do I have to pay for return shipping?

If the return is due to a defective item or an error on our part, MOVEONIC will cover the return shipping costs. For all other returns, shipping costs may vary depending on your location.

Exchanges

Can I exchange an item?

Yes. Exchanges are available within 14 days of delivery, subject to stock availability.

What if my size is unavailable?

If your requested size or item is out of stock, you may choose either:

  • Store credit
  • A full refund

Payments

What payment methods do you accept?

Accepted payment methods may vary by country and may include:

  • Visa
  • Mastercard
  • American Express
  • PayPal
  • Apple Pay
  • Google Pay
  • Other secure local payment options

Available methods are displayed during checkout.

Is my payment secure?

Absolutely. All payments are processed through secure, encrypted payment gateways that comply with industry security standards.

Duties & Taxes

Will I have to pay customs duties or import taxes?

No. MOVEONIC covers all applicable import duties and customs charges. You won't be asked to pay additional fees upon delivery.

Products

How do I choose the correct size?

Please refer to our Size Guide available on each product page for detailed measurements and recommendations.

Will the product look exactly like the photos?

We strive to display our products as accurately as possible. However, slight variations in color may occur due to different screen settings and lighting conditions.

What materials are your products made from?

Our collections are crafted using carefully selected performance fabrics designed to provide comfort, durability, breathability, and flexibility for everyday movement.

Privacy & Security

Is my personal information protected?

Yes. We comply with the General Data Protection Regulation (GDPR) and use industry-standard security measures to protect your personal information.

Customer Support

How can I contact MOVEONIC?

If you need assistance with your order or have any questions, please contact our Customer Support through our contact page. We'll be happy to help.

How quickly will I receive a response?

Our support team typically responds within 1–2 business days.

Still Need Help?

If you couldn't find the answer you're looking for, our Customer Support team is ready to assist you.

MOVEONIC
Move Every Day